Privacy Policy
At melbet company, protecting your personal information is our priority. Reading this document will tell you how your information is used and stored.
This privacy policy applies to all users of the melbet company platform. By registering on the site or using the services, you are agreeing to the terms of this policy. The full terms governing your use of our services are described in detail in the Terms and Conditions.
1 What Information Is Collected
melbet company collects the following types of information to create accounts, operate services, and ensure security:
1.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Current address and country
- Email address and mobile number
1.2 Financial Information
- Details of deposit and withdrawal transactions
- Records of payments made via bKash, Nagad, Rocket, Upay, or bank transfer
- Transaction dates and amounts
1.3 Technical Information
- IP address and device type
- Browser version and operating system
- Site access times and page view history
- Cookie and session data
1.4 Gaming Activity Information
- Betting history, win and loss records
- Details of bonus and promotion usage
- Game category preferences and play duration
2 How Information Is Collected
Information is collected directly from users and through automated technical means. Information you voluntarily provide when filling in the registration form is saved. In addition, when you visit the site, certain information is recorded automatically using cookies and similar technologies.
When third-party payment gateways are used, information is processed according to that provider's own policy. melbet company does not exercise direct control over that process.
3 Purpose of Using Information
melbet company uses your information only for specific and legitimate purposes:
3.1 Account Management
Information is used for registration, login, identity verification, and account security. Each user's account is linked to their specific identity, which helps prevent fraudulent activity.
3.2 Processing Financial Transactions
Financial information is used to process deposits, verify withdrawal requests, and resolve payment-related issues.
3.3 Providing Customer Support
When assisting via live chat or email, our support team can view your account and transaction information, which allows them to provide quick and effective help.
3.4 Responsible Gaming Measures
Information is used to analyse gaming behaviour, identify problematic patterns, and alert users in a timely manner. You can find more on this in our Responsible Gaming section.
3.5 Compliance with Legal Obligations
Information is stored and processed as required to comply with applicable laws, regulations, and directives from regulatory authorities.
4 Information Storage and Security
melbet company uses industry-standard security technology to keep user information safe. SSL encryption ensures that all data exchanged between your browser and our servers is encrypted.
4.1 Retention Period
Information is retained while an account is active and, after closure, for a set period as required by legal and regulatory obligations. Once that period has passed, information is securely deleted or anonymised.
4.2 Technical Security Measures
- SSL/TLS encryption active on all connections
- Regular security audits and system checks
- Firewall and anti-fraud systems to prevent unauthorised access
- Data backups and a disaster recovery plan
- Restricted staff access — only authorised personnel can view sensitive information
5 Sharing Information with Third Parties
melbet company does not sell or disclose users' personal information without permission. However, information may be shared with third parties in the following limited circumstances:
5.1 Service Provider Partners
Trusted third parties are engaged for payment processing, identity verification, and managing technical infrastructure. These partners operate under strict confidentiality agreements and may only use the information for the specified purpose.
5.2 Legal Obligations
If an order is received from a competent court or government authority, information may be provided in accordance with applicable law. In such cases, melbet company will endeavour to notify the user to the extent legally possible.
5.3 Structural Changes to the Organisation
In the event of a business merger or acquisition, information may be transferred to the new operating entity, but the protections in this policy will remain in place.
6 Cookies and Tracking Technology
The melbet company website uses cookies, which store a small file in your browser. These cookies help improve service quality and provide a personalised experience.
6.1 Types of Cookies
- Essential cookies: Required for login sessions and security; cannot be disabled.
- Functional cookies: Remember language preferences and user settings.
- Analytical cookies: Help monitor and improve site usage.
All cookies except essential ones can be disabled from your browser settings, though doing so may limit some site features.
7 User Rights
Every user registered on the melbet company platform has certain basic rights regarding their own information:
7.1 Right to Access Information
You can contact us at any time to find out what information we hold about you.
7.2 Right to Correct Information
If any information is incorrect or incomplete, you can request a correction. Some information can be updated directly from account settings; for the rest, you will need to contact support.
7.3 Right to Close Account
You can request permanent closure of your account at any time. However, some information will be retained for a set period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
You can opt out of promotional emails or notifications at any time. However, important messages relating to your account will continue to be sent.
8 Protection of Minors
All services of melbet company are for persons aged 21 and above only. We do not intentionally collect any information from minors. Age is verified at registration, and if a user is found to be under 21, the account is closed immediately.
If we become aware that a minor's information has been collected by mistake, we will delete it without delay.
9 International Data Transfers
Our servers and third-party partners may be located in various countries. Your information may be transferred to those countries, where data protection laws may differ. However, regardless of where the information is processed, the standards of protection described in this privacy policy are maintained.
10 Changes to the Policy
melbet company may update this privacy policy at any time due to business needs or legal obligations. If significant changes are made, users will be notified via their registered email address or through a notice on the site. Continued use of the site after a revised policy is published will be taken as your agreement to the new terms.
For more details on the overall terms of service and your rights and responsibilities, you can visit the About Us page.
11 Applicable Law and Jurisdiction
This privacy policy and any disputes related to it will be resolved in accordance with applicable international data protection regulations. If you have any questions on this matter, please contact us directly.
For answers to common questions, visit our FAQ section — it covers common questions about accounts, payments, and privacy.
Privacy Contact
If you have any questions about this policy or wish to make a request regarding your information, please contact us:
We provide support in both Bengali and English.