melbet company Terms and Conditions
Please read all the terms below carefully before using this platform. By accessing the site, you are considered to have automatically accepted these terms.
General Provisions
These terms and conditions ("Terms") apply to the melbet company platform and all services operated under it. If you disagree with any part of these Terms, please refrain from using this platform.
melbet company is an online betting and gaming platform that provides sports betting, casino games and other entertainment services for users in Bangladesh. By registering on this site or using any service, you confirm that you have read and understood these Terms in full.
To learn about us and the goals and purpose of the platform, visit our detailed About Us page.
Account Registration and Eligibility
2.1 Age and Eligibility Requirements
To open an account on melbet company and use any betting or casino service, you must be at least 21 years old. If age cannot be verified, the account may be suspended or closed.
- Each individual may open only one account.
- Opening multiple accounts using the same device, IP address or payment method is prohibited.
- Providing accurate and truthful information at the time of registration is mandatory.
- If you register with false information, the entire account and any funds held in it may be forfeited.
2.2 Identity Verification (KYC)
After account registration, melbet company may at any time request a government-issued ID, proof of address or other required documents for identity verification. Withdrawals may be temporarily suspended until this verification is complete.
2.3 Account Security
It is your own responsibility to keep your account login details completely confidential. You must not share your password with any third party or share access to your account. If you suspect any unauthorised activity, notify our support team immediately.
Deposits and Withdrawals
3.1 Deposit Methods and Limits
bKash, Nagad, Rocket, Upay and bank transfer can be used to deposit funds at melbet company. The minimum deposit amount is ৳100 (one hundred taka), which applies to all methods. Deposited funds may only be used for betting or gaming activities.
3.2 Withdrawal Methods and Limits
The same methods — bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank) — can be used for withdrawals. The minimum withdrawal amount is ৳1,000 (one thousand taka). Approved withdrawals are generally processed within 15 minutes to 2 hours.
3.3 Withdrawal Conditions
Account identity verification must be complete before submitting a withdrawal request. Withdrawal through the same method used for the deposit is generally preferred. Withdrawals may be held if the wagering requirements of any active bonus have not been met.
Bonuses and Promotional Offers
4.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to ৳10,000. A minimum deposit of ৳100 is required to receive this bonus. For example, depositing ৳1,000 will earn an additional ৳1,000 bonus, bringing the total balance to ৳2,000; however, to withdraw the bonus funds, you must wager 25 times the bonus amount — that is, ৳25,000.
4.2 Other Promotional Offers
melbet company has various weekly and special offers, such as a weekly deposit festival and cricket special rewards. Each offer has its own wagering requirements and validity period. Before claiming any bonus, the specific terms of that offer must be read carefully.
4.3 General Bonus Rules
- A bonus offer applies once per account unless the offer's terms state otherwise.
- Bonus funds cannot be withdrawn directly — they become withdrawable only after the specified wagering requirements are met.
- If bonus abuse or fraud is found, the bonus may be cancelled and the account suspended.
- melbet company reserves the right to modify, suspend or cancel any bonus offer at any time.
Betting and Gaming Rules
5.1 Bet Acceptance
All bets are considered valid only after they have been successfully registered in the melbet company system. If a bet is not completed due to a technical issue, it will be treated as void and the stake will be returned.
5.2 Event Cancellation or Postponement
If a sports event is cancelled, postponed or abandoned, melbet company will settle the related bets according to standard procedures. For rescheduled matches, the validity of bets will depend on the specific rules of the event.
5.3 Odds and Results
The odds provided by melbet company are subject to change. The odds displayed at the time a bet is placed will be treated as final. If clearly incorrect odds are displayed due to a technical error, melbet company reserves the right to void that bet.
5.4 Prohibited Activities
- Collecting bonuses through multiple accounts.
- Bets related to match-fixing or manipulation.
- Placing bets using automated software, bots or scripts.
- Deliberately changing betting patterns in order to abuse promotional offers.
Responsible Gaming Policy
melbet company believes that betting is an entertainment activity and should never be a cause of financial hardship. For this reason, we are firmly committed to responsible gaming.
Users who feel that their betting habits are getting out of control should read our responsible gaming guidelines and seek the necessary support.
- Users can themselves request deposit limits, betting limits or an account break.
- Providing minors (under 21 years of age) access to the gaming platform is strictly prohibited.
- Betting should never be used to address financial hardship.
- Self-exclusion requests will be processed within 24 hours of receipt.
Privacy and Data Protection
melbet company takes the security of users' personal information very seriously. We use SSL encryption and modern security technology to keep your information safe.
Full details of how we collect, store and use your information can be found in our Privacy Policy. This policy is an integral part of these Terms.
7.1 Limits on Data Use
- Your personal information is not sold to third parties.
- Information is not passed to authorities except where legally required.
- Separate consent is obtained for marketing communications and can be withdrawn at any time.
Intellectual Property and Limitations
All content on the melbet company platform — logos, designs, software, text and graphics — is protected by intellectual property rights. These may not be redistributed, reproduced or used commercially without prior written permission.
8.1 Limitation of Liability
melbet company is not liable for financial losses caused by technical errors, internet connection disruptions or any other reason. In the case of a bet that is interrupted or incomplete due to a technical issue, only the stake will be returned.
Account Closure and Suspension
melbet company may unilaterally suspend or permanently close any account for any of the following reasons:
- A clear breach of these Terms.
- Participation in fraudulent or unauthorised activities.
- Evidence of money laundering or suspicious financial activity.
- Operating multiple accounts.
- Failure to cooperate with identity verification.
Upon account closure, bonuses with unmet wagering requirements and funds obtained through prohibited activities may be forfeited. Regular balances will be verified and returned.
Customer Support and Complaints Process
For assistance with any matter, the melbet company customer service team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.
10.1 Submitting a Formal Complaint
If you have a formal complaint about any matter, please let us know by email: [email protected]. We will work to resolve complaints in a timely manner. For answers to general questions, visit our Frequently Asked Questions (FAQ) page.
10.2 Dispute Resolution
In the event of a dispute, a resolution will first be sought through customer service. If a resolution cannot be reached through discussion, the platform's internal review process will be followed.
Applicable Law and Final Provisions
These Terms are governed by applicable international online gaming regulations. In the event of any legal dispute, the English version shall be considered final.
Even if any part of these Terms is found to be legally unenforceable, the remaining parts will remain fully in effect. The most recently updated version of these Terms shall always apply. Continuing to use the platform means you are considered to have accepted the revised terms.
melbet company reserves the right to change these Terms without notice. Users are advised to review this page regularly.